If you are having problems with your controller please contact us via Toll-Free via email firstname.lastname@example.org as most issues can be resolved by troubleshooting with our Technical Support agents. If the issue can’t be resolved via troubleshooting, please send your controller in for service.
Orders under 90 days: Please request RMA by logging into your account and clicking on the Return Item button under the Purchase History section. Make sure to include a detailed description of the issue(s) in RMA. Once your RMA gets processed (24 - 48 hours), a shipping label will be sent to the email associated with your account, make sure to download it within 24 hours or it will expire. Attach the label to a box (you can use the box the product came in or any box it will fit into), securely place the product into the box and drop it off at any local postal office. Your controller will be inspected and replaced/repaired and shipped back to you within 72 hours upon its receipt.*
Orders older 90 days: Please ship your product back to the following address:
14250 SW 136TH St, Suite 7
Miami, Fl, 33186
Make sure to include a note with your order details, your contact information and a brief description of the issue. Your controller will be replaced/repaired and shipped back to you within 72 hours.**
*If the issue not covered by the warranty, a repair fee will apply (the total amount to be determined upon the results of inspection).
**If the issue not covered by the warranty or no extended warranty has been purchased, a repair fee will apply (the total amount to be determined upon the results of inspection).